Karnak - Sales Terms  
 
  1. PAYMENT METHODS
  2. DELIVERY METHOD
  3. PRIVACY
  4. PRODUTCS USAGE
  5. TECHNICAL SUPPORT
  6. GUARANTEE
  7. RETURNS
  8. WITHDRAWAL
  9. REIMBURSEMENT
  10. TAXES, CUSTOMS DUTIES AND VAT

1. PAYMENT METHODS   

In the Karnak2000.com site, it is possible to use different methods of payment for the products, to ensure that the customer is always able to place his order in the way he prefers. The following methods are available:

  1. Payment with credit card thru PayPal and SECURE TRANSACTION. The transaction is made on a secure PayPal's server which grant the best privacy conditions and supports the most common Credit Card types.
  2. Cash on Delivery (C.O.D.) Payment (at an additional fixed cost, of which the customer will be notified when the order is confirmed) to the express courier who delivers the product. This option is available only for deliveries to companies within Europe.
  3. Bank wire Payment (we should remind you that the product required will be despatched only after we have received confirmation that the sum has been paid into our current account) bank coordinates indicated after the order.

Those payment methods are available for all customer from countries where there are no distributors. (see in the "DISTRIBURS" section)
For customers from countries listed in the "DISTRIBUTORS" section, Karnak srl will acquire their data to be communicated to the most appropriate distributor who will contact you.


Payment by cash on delivery is not available for Online Analysis Results Recharge packages purchases.

2. DELIVERY METHOD   

To ensure that its deliveries to customers are secure, fast and reliable, we choose important Express Couriers as UPS (United Parcel Service) as our technical partners capable of providing the maximum quality and reliability levels. This means that we are able to guarantee deliveries throughout Italy in 24/48 working-hours and overseas within 3/4 working-days.

If it is not possible to make a delivery due to the absence of the recipient, the courier will leave a note or send an email message. At this point, the recipient may contact the local branch of the courier to reach agreement on a second delivery attempt or withdraw the goods from the courier's branch directly.

Online Analysis Results Credits will be recharged in this way:

  • 30% available in a while after the order. For the first credit request credits will be available in a few hours during working days;
  • the remaining 70% will be available after the payment.

3. PRIVACY

Karnak srl will do everything necessary to respect your privacy. The details you send us will be processed electronically and used by Karnak Srl only to enable us to deal with your order and despatch the goods.
In accordance with privacy statement concerning the protection of individuals and other parties with regard to the processing of personal details, all the information regarding your personal details, the orders and payments made by you is strictly reserved.
We assure you that we will in no circumstances divulge your personal details to third parties unconnected with Karnak2000.com.
If you wish, you can ask us for information on new developments, promotions and new product ranges, to enable us to offer you as complete a service as possible. Just write to info@karnak2000.com.
If, however, you do not wish to receive information messages on Karnak2000.com, send us an email to this effect.

4. PRODUCTS USAGE

Karnak's products are utilized under the sole responsability of the user without liability to the manufacturer.
They can only be used for PERSONAL OR PROFESSIONAL usage.
The products reselling activity is not allowed. Any demonstration in public places, meetings, fairs or any other activity that could damage Karnak srl company, its products, trademarks and distributors is not allowed without written authorization from Karnak srl.

The products reselling activity is reserved to distributors who obtained the distributorship agreement contract from Karnak srl.

  

5. TECHNICAL SUPPORT

For all the products purchased through Karnak2000.com, the assistance is that offered by the manufacturer, and Karnak Srl also offers direct technical assistance to its customers. For any issues please contact us by phone +39 349.00.34.290 or send us an email to info@karnak2000.com.

6. GUARANTEE

The manufacturer's guarantee is valid for all the products bought through Karnak2000.com.

For guarantee purposes, the invoice is valid as proof of entitlement to free repairs.
The guarantee is valid for two years.

Number for assistance: +39 349.00.34.290
E-mail: info@karnak2000.com

7. RETURNS

We aim to guarantee complete customer satisfaction. If for any reason you are unsatisfied with your order, return the unused product within 10 days from the delivery date.

8. WITHDRAWAL

Send us an email to info@karnak2000.com within 10 days of receiving the product informing us of your wish to make use of the right to withdraw (legislative decree 185/99 of May 22th 1999, for the application of EU directive 97/07), supplying the following information:
. The order number issued at the time of purchase;
. Your identity details (full name, address, phone number, current account number, name of account holder with bank account coordinates).

If you have complied with the conditions laid down, Karnak srl will pay back the full purchase price.
It is very important that you inform us of your intention to make use of the right to withdraw within 10 days, by email, registered letter or fax. You should also inform the courier or postal service to arrange for the return shipment of the product.
The earlier the goods are returned to Karnak srl, the earlier we will make the repayment.
The delivery costs for the return of the product and eventually the duties will be at your expense.

Withdrawal is not possibile for Online Analysis Results Recharge packages.

9. REIMBURSEMENT

After Karnak srl receives your return and checks to ensure that all the requirements have been complied with, you will receive an email confirming acceptance of it.
The repayment time depends on the method of payment you have used:
. Credit card purchases: the repayment time depends on the type of credit card, but usually takes place within two statement periods.
. Payment by bank wire: the repayment is made to the current account indicated by you. The repayment time is the same as that for a normal bank wire.

It is very important that you carry out the operation within 30 days.
The earlier the goods are returned to Karnak srl, the earlier we will make the repayment.
When we receive and check the goods, if all the requirements have been complied with and we accept the returned goods, we will send you an email confirming our acceptance and repay you the cost of the articles.

10. TAXES, CUSTOMS DUTIES AND VAT

All the prices are not inclusive of VAT.
Goods sent to countries outside the EU may be subject to customs duties, depending on the economic policies of the government of the country of destination.
These costs are payable by the customer.
For further information, contact info@karnak2000.com.